Netshell utility

Command Prompt
DNS issues - you can try ipconfig /flushdns

if that doesnt work you can manually stop and start the service

net stop DNScache

then

net start DNScache

Netshell
Lets reset your TCP/IP stack and Winsock catalog, quick and dirty!

netsh i i r r hit enter netsh w r hit enter

netsh int ip reset all

netsh winsock reset catalog

Not certain if the customer actually typed it right?? or at all?

break it down for them and verify after each step C:\Users\MATT>netsh netsh>int netsh interface>i i r r Restart the computer to complete this action. netsh interface>

notice its still in the interface context, using .. will take it up a context level

netsh interface>..

netsh>

type "exit" to leave the netshell utility

from the KB
 * netsh i i r r
 * netsh interface ip delete arpcache
 * netsh winsock reset this is the same as - netsh w r
 * ping 4.2.2.2 -n 50